TERM & CONDITIONS
Design Ratix strongly recommends all visitors to our website read and go through our website’s terms and conditions before placing an order with us. Once you settle with us a contract towards our offered services, it is hereby recognized that you have understood and agreed with our terms and conditions.
Site Contents Usage
- Electronic Communications
- Copyright Complaints
- Refund Policy
- Claim Your Refund
- Quality Assurance Policy
- Account Area
- Delivery Policy
- Revision Policy
- Record Maintenance
- Notice and Procedure for Making Claims of Copyright Violation
- Applicable Law
- Site Policies, Modification & Severability
- Bill of Rights
- Site Contents Usage
As our Policies are liable to change at any time, it is recommended that the client goes through the policy each time they enter the Site to purchase.
The company gathers navigational information about where visitors go on our website and information about the technical efficiencies of our website and service (i.e., time to connect and time to download pages). This information allows us to see which areas of our Company’s Website are most visited and helps us understand our clients better than before. This also helps us improve the quality of those sites which are lacking in some way or the other. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress, and/or other intellectual property owned, controlled or licensed by the Company.
This Site and all its Contents are intended solely for personal and non-commercial use. The client may download or copy the Contents and other downloadable materials displayed on the Site for their personal use only. No right, title, or interest in any downloaded materials or software is transferred to the client as a result of any such downloading or copying. The client may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivatives, sell or participate in any sale or exploitation of the Site, its content, or any related software.
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Our Company on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall remain the Company’s property.
The Company will own exclusive rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, regarding the Comments. The Company is and shall be under no obligation:
- To maintain any Comments in confidence;
- To pay to user any compensation for any Comments; or
- To respond to any user Comments.
The company can also use the testimonials and logos of the clients on its other web and offline properties.
The moment the client visits our Site or sends emails to our contacts, the client is communicating with our company electronically. It’s involuntary for the client to receive our communications electronically. Our Company will communicate with the client by email or by posting notices on this Site. Thus the client agrees that all agreements, notices, disclosures, and relevant communication satisfy and fulfill all legal requirements and are equivalent to any legal statement in writing.
All content that is included on this Site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of this company or its content suppliers and protected and international copyright laws. The compilation of all content at this Site is the exclusive property of this company and protected by international copyright laws. All software used at this Site is the property of this company or its software suppliers and protected and international copyright laws.
The trademark names used within our sites are the property of their respective company or its subsidiaries and cannot be used in connection with any product or service that is not part of that company.
The Company and its affiliates respect the intellectual property of others. If anyone browsing the Site believes that their work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Violation.
Design Ratix refund policy will be nil if;
- The primary design concept has been approved.
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of the project.
- The company’s policies, or policy, have been violated.
- Another company or designer has been approached for the same project.
- The creative brief lacks the required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing its name or business.
Reasons such as ‘change of mind,’ ‘disagreement with partner’, or other reasons that do not pertain to the service will not be subject to refund under any circumstances. If a client subscribes to a service bundle and happens to be dissatisfied with a particular service, the refund will only be applicable to that particular service and ‘not’ the entire bundle. The client will not be entitled to any refunds after 15 days of the date of purchase.
Services including but not limited to Social Media, SEO, Domain Registration, and Web Hosting are not entitled to refunds under any circumstances.
In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
Money-back guarantee will only be applicable if the initial designs are completely rejected by the client. If the said client(s) wants additional design concepts and/or requests amendments/modifications in the original design and requests a refund (cancellation) on the placed order after this point, then Design Ratix will be entitled to deduct 33% of total billing amount for costs incurred in the delivery of services, which includes processing fee and management/service charges.
Note: Design Ratix holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Design Ratix. The company will be the rightful owner of the designs.
Claim Your Refund
To have your refund, follow the following steps:
You can claim your refund by:
Dialing our Toll-Free Number # (800) 471-4726
Live Chat. Click here to start chatting now or send us an Email.
As soon as we receive your refund request, we will respond to it at our earliest. Once the required analysis is completed, we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by Design Ratix. The information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
Quality Assurance Policy
We do our best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing the best designs and each of our designs is well researched and well crafted.
100% SATISFACTION GUARANTEE
Our unlimited revisions policy is to make sure that you are 100% satisfied.
We aim to exceed your expectations and strive to accomplish them.
We do not stop our revisions until you are completely satisfied with your design (the number of revisions will be according to your package).
The Account Area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
The turnaround time will be according to the package. The minimum time required is 2 business days.
In case of urgent order, contact our customer support team.
The allotted number of revisions is based on your selected package and you can demand as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay the additional price if the design concepts are not changed. You will have your revised design in 48 hours.
Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.
Design Ratix keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
Design Ratix will not be responsible for any communication done via any other platform than “firstname.lastname@example.org” or any numbers not provided by us or given on our official website. We are not responsible for any damages caused due to other contact details not provided by us.
We take full responsibility for all the information provided through our official domains.
Notice and Procedure for Making Claims of Copyright Violation
The Company and its affiliates respect the intellectual property of others. If anyone browsing the Site believes that their work has been copied in a way that results in copyright violation, please provide the Company the copyright agent, and the written information specified below:
- An electronic or physical signature of the person authorized to act on behalf of the owner of the
- A description of the copyrighted work that the person claims have been violated.
- A description of where the material that the person claims is copied from is located on the Site,
including any other ID number, if applicable.
- The person’s address, telephone number, and email address.
- A statement by the person that s/he has a good-faith belief that the disputed use is not authorized by the
copyright owner, its agent, or the law;
- A statement by the person, made under penalty of perjury, that the above information in the person’s notice is accurate and that the person is the copyright owner or authorized to act on the copyright owner’s behalf.
You are required to comply with all applicable laws (including, without limitation, any applicable export controls) in connection with your use of the Service, and such further limitations as may be outlined in any written or on-screen notice from Design Ratix.
If there is any dispute relating in any way to the client’s visit to the company’s Website or to services that they purchase through the Site, the disputes shall be submitted to Dispute Handling Department.
Site Policies, Modification & Severability
We would appreciate the visitor reviewing all other policies, such as the Pricing policy, posted at this Site. These policies also govern the client’s visit to our Site. The Company reserves the right to make changes within the Site, policies, and the Conditions of Use at any time. If any of these conditions are deemed invalid, void, or for any reason unenforceable, it shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Means of Reaching the Company:
The pathway to all communications, starting from the purchase to the delivery process to the completion of the order is done in any of the following methods:
- (800) 471-4726:
Other than these methods of communication, none are valid.
Bill of Rights
Our Notification Services, such as Email, are provided free of charge, and the client is under no obligation to buy anything.
The client can unsubscribe or change their subscription to any of our Notification Services at any time. Simply visit the My Account section at our Site and modify the subscriptions online.
As a customer, the person will occasionally receive email updates about important functionality changes to the Web site, new services, and special offers that our Client Services think the client might find valuable. But if the clients do not receive them, please visit the My Account section at our Site to change preferences by logging in.
The use of stolen credit cards is strictly prohibited and is considered to be a serious crime. We work in close collaboration to fight cybercrime and make sure that all fraudulent orders are reported to Federal and State Agencies.